COVID-19 Travel Guidelines
Unconditionally, the health and
safety of our travellers, staff and partners continues to be our top priority.
And we’re here to help. As borders reopen and people resume their travel plans,
new restrictions and government policies are being put in place to ensure safe
Thus, we aren't going to tell you
what you already know because you've heard it all a thousand times. That said,
we know that if we abide by the recommended precautions, safety measures, and
common sense, we will get through this together and travel will be progressively
back on the agenda.
COVID-19 Safety Measures
Your health and safety is our top
priority. Our tour guides, local families, partners and the entire staff are
enforcing best practices in the midst of COVID-19, in compliance with official
safety guidelines issued by our government. We are taking the following safety
measures to keep you safe:
- Our guests, tour guides and
drivers will keep a safety distance of 1.5 metres to 2 metres.
- To prevent crowds, most
attractions have restricted the number of people allowed in the venue, hence
you may have to pick time slots for your visit.
- Group tours will be conducted in
small numbers and guides will ensure that safety distancing norms are maintained.
- We ensure regular cleaning of the
vehicle at the start and end of the tour.
- Our drivers disinfect all
surfaces that guests, tour guides and driver have come in touch with.
- In certain places, the use of
toilets will not be allowed. Our guests will be advised to use toilets before
departure and at stopovers.
- Our guests are requested to avoid
bringing heavy luggage as some hotels and Riads have denied staff to touch any
of guest’s belongings. If someone of our staff is handling luggage, he/she will
do so wearing gloves.
- Our guests, tour guides and
drivers are obliged to clean their hands regularly. Our guests are encouraged
to wash their hands at departure points and at stopovers during the tour.
- Sanitizing solution is available
to guests at all times. A disinfectant dispenser will be placed next to the
entrance and exit door of vehicles.
- For your protection, make sure to
carry your own mask and gloves.
- We have the right to refuse
permission to join or continue the tour for guests who do not wear masks.
- We’ve limited the number of
guests travelling in 4 wheel drive, minivan/Minibuses or buses to maintain appropriate
distancing between travellers on board.
- The tour guide may give
instructions on seat selection if necessary.
- Change of seats is not permitted
during the tour.
- The check-in process by most tour
operators will be done through the mobile phone to avoid contact with paper or
- The guides and front-line staff
will wear gloves when receiving vouchers.
- When you join one of our tour,
temperature screening of staff and all travellers will be conducted before the
start of the tour. Those with temperatures higher than 37.5 °C/99.5 °F will not
be allowed to be part of the tour.
- At the beginning of the activity,
our tour guide will communicate the health protection protocol that will be
followed during the tour.