Terms and Conditions

Terms and Conditions

Environmental Policy

We know that travel can have a detrimental effect on the environment. At the same time, we believe in the power of the tourism industry to open our eyes to the beautiful landscapes that need protecting and to motivate us in our efforts to do so. To reconcile these, we:

Are paperless/fully digital. All our communications, itineraries, etc. with our clients are online, and we avoid the use of paper in our office.
Reduce (plastic) pollution and water consumption. Desertification and water pollution are two of the biggest environmental challenges we face in Morocco. Because these issues affect our lives every day, we are mindful of how the ways we live can perpetuate or combat them. We encourage our clients to be mindful of these issues while they are visiting, offering information and suggestions to reduce water consumption, plastic waste, etc. We also educate the local families we work with on these issues and share ways that they can make a sustainable difference, for instance encouraging them to use reusable pottery bottles for drinking water.
Support local and organic food systems. In the big cities, we aim to source organic food when possible. Most of our tours involve visits to rural areas, where food systems are inherently local and organic. Many of the families we partner with grow their own food such as wheat and olives and keep some small livestock like chickens, sheep, or even cows. In many cases, the bread, oil, vegetables, and more that you will eat was not only made by their hands but came from their fields. If dates are in season, we may even pick some from the trees for you to try! How much more local can you get?
Help you be a responsible visitor. Our tours involve visits to very special and unique ecosystems that are greatly affected by climate change and human impacts. Given the challenges our country faces, there are many interesting environmental and ecological projects being done to combat this. Some of our tours include visits to these organizations, and we can add more experiences like this to any trip. For all our tours, we encourage clients to pass through and interact with these environments in a respectful way.  

Pricing and Payment
An early reservations are encouraged to confirm your space and secure the best tours. Reservations are accepted when we receive the initial deposit with a Reservation Form and Release of Liability signed by each adult 18 years or older.
Deposit requirement are as follow:
20% of tour cost for all trips is generally non-refundable.
In many cases once a deposit is received it will be forwarded to service providers in-country. Additional deposits may be required for some trips, especially in peak seasons, when tours have been chartered, or if permits to visit archaeological or wildlife sites have been purchased in advance. It may be necessary to adjust prices up or down 30 days before departure to allow for changes in group size, rooming status or currency fluctuations. The principal trip balance is due 90 days prior to departure. Failure to deliver complete payment 30 days prior to departure will be considered notification of cancellation by default and is subject to cancellation charges as stated below. Initial deposits and air payments may be made by check or VISA, MC or AMEX. The balance of tour cost is payable by check or credit card. MSITravels reserves the right to deny participation to anyone whom it deems unsuitable for a trip.
Payments, Cancellations and Refunds
Full payment of the trip balance is due 90 days prior to departure. If you must cancel before departure, money will be returned less the cancellation fees charged by MSITravels, plus any additional non-refundable cancellation fees and payments already advanced to hotels / Riads , Transport and local operators:

  • Days Prior to Departure: Fee Per Person
  • 91 or more: $300
  • 61-90 days: Initial deposit amount
  • 31-60 days: 50% of tour cost
  • 30 or less: 100% of tour cost

    *Note: Cancellation may result in additional penalties charged by local hotels, operators and Transportation, occasionally as much as 100% of the cost. Deposits for all trips are non-refundable unless noted otherwise.

    If you leave a trip in progress, for any reason, MSITravels will not refund any monies. No refunds will be made for any unused portions of your tour (including but not limited to meals, transport, lodging, sightseeing, trekking), including those that are the result of your removal from a tour and for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. MSITravels does not insure plane tickets, missed flights or anything dealing with your travel, plans or arrangements. 
    Thus, we strongly recommend you to purchase trip cancellation and interruption insurance at the time of booking, as this will cover trip cancellation charges in certain circumstances.
    MSITravels Alumni Discounts
    Previous travelers with MSITravels, our MSITravels alumni, are eligible for increasing discounts on additional trips: On your second trip with us you qualify for a 5% discount, with discounts increasing by 1% for each subsequent trip up to a maximum of 10%. All discounts are subject to change, are not applicable on child rates, or when booking through a third party or in combination with other discounts.
    Tier Pricing Based on Group Size
    Published Tour costs are per person based on group size of a minimum of two or more persons in double occupancy. Any increase or decrease in per person cost due to group size is confirmed 30 days before departure.
    Expenses Covered
    Due to many factors beyond our control we reserve the right to change our prices without prior notice, even after you have signed up. However, we do our best to avoid increasing prices without advance notice. Normal price increases generally are not passed on to participants who have already advanced a deposit. Normally, we include the cost of all guides, leaders, permits, accommodations, transportation, and most meals as stated in the planned itinerary [B-Breakfast, L-Lunch, D-Dinner]. Vegetarian and special diets can usually be accommodated. The tour cost includes profit and charges incurred by MSITravels. for research, itinerary development, reservations, office administration and pre-departure information services. Quoted costs represent a complete package price; itemized individual costs are not available.

    Costs not included in the price are some meals as noted in the trip itinerary, transfers if not arriving or departing on the scheduled group flights, soft drinks and liquor, medical expenses, costs of hospitalization or evacuation, laundry, airport departure taxes, accommodations en route to the destination, visas, , gratuities and insurance. If a trip must be extended or an itinerary modified due to weather, road conditions, lack of transportation, political or civil disputes, medical emergency or other causes beyond our control, the associated costs including any nonrecoverable costs are not included in the trip rates or refunds. In such circumstances it is your responsibility to pay directly for actual extra costs in the field (i.e. food, transport, accommodations, etc.). Carry extra traveller's checks and credit card for contingencies and obtain trip cancellation/interruption insurance available in your pre-departure dossier.
    Requests to Make Changes to Booked Tour
    If a traveler wishes to make a change to their tour itinerary after we have confirmed the tour, the traveler must notify MSITravels as soon as possible in writing. Please send a typed statement with date, name, and signature by email. Any modification of dates, upgrades, alteration of itineraries, or other requests by you will incur extra charges, as discussed further below. The fee will vary according to the type and scope of the change. Any confirmed changes will become due immediately and are payable by the client using a major credit card.

    If a traveler or group wishes to change their tour dates, it will be dependent upon availability. Our suppliers, which include hotels/Riads and transportation providers, often impose additional fees or penalties for changes and cancellations. As such, if a change of dates is granted, traveler(s) will be expected to pay any associated fees or cost differences in order to re-arrange transport, hotels, or any other fees. If a traveler or group requests a change of tour dates before a trip’s start date and it cannot be arranged, it may be treated according to our cancellation policy. No changes of tour dates can be made 60 days before an already booked tour. MSITravels does not cover any charges due to such changes.
    Proviso Regarding Change and Cancellation Requests

    MSITravels may choose to work with any tour changes or cancellations on an individual basis. The parameters above help to safeguard both parties should an issue beyond our control arise. Although much easier if requests or cancellations are made 60 days or more before a trip’s start date, when a traveler(s) requests changes or cancels a trip, we will work with them to the best of our ability to accommodate.

    Baggage and personal effects are at owner’s risk throughout the tour. All costs incurred for lost, damaged or delayed baggage is at owner’s expense.
    Pre-departure Services
    On receipt of your deposit and signed Reservation Form we forward a comprehensive Pre-departure Dossier. This contains our exclusive MSITravels Destination, Detailed program map, immunization information, and other permit forms, a trip checklist, reading list, travel supply catalog, cross-cultural information and optional trip extensions. We can help you obtain specialty travel items such as travel bags, water purifiers, repellants, clothing, maps and guidebooks. You will receive a final trip packet including Final Reminders, datails and information in your destination 2-3 weeks prior to departure.
    Documentation (Visas and Passports )

    Travelers should also research information regarding visas to enter Morocco. Your passport must have at least six months of validity upon your in-country arrival date. MSITravels will not be held liable or refund any monies for any reason if your entry is prolonged or denied into Morocco.

    Depending on your country of residence or origin, you may be required to obtain a visa before arrival. Citizens of the United States, Canada, Europe Union, Australia, and New Zealand can stay for a period of 90 days before exiting Morocco. Holding a resident card or green card to any country, does not mean that you can enter Morocco with it. You may still need to apply for a visa. Be prudent and careful to check your government’s pages online and by visiting or contacting the nearest Moroccan consulate or embassy.

    It is your responsibility to obtain valid and effective documentation, including passports, visas, permits, and vaccination certificates, where necessary. You also assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination and all safety or security conditions at such destinations. You are solely responsible for any adverse consequences resulting from missing or defective documentation. MSITravels may provide information or advice given on visas, vaccinations, climate, clothing, baggage, special equipment, etc. in good faith as a courtesy to you. MSITravels is not responsible for any errors or omissions as to the information provided.
    Traveling with MSITravels Means that you Accept Being

    • Ready to leave at the departure city at the tour departure day and time. We are not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
    • Flexible and accepting of a different culture and customs – Flexible with your tour correspondent(s), guide(s), driver(s), & hotel staff
    • Following all rules, decisions and advice of the guide or staff
    • Accepting and accommodating of host country nationals
    • Complying with all local laws
    • Adequately assessing your abilities
    • Respecting other participants

    Our decision, or the decision of the local operator or guide, is final on all matters that may threaten the safety or interfere with the well-being of the group or individual travelers. We, or the local operator or guide, have the right to remove anyone who we i) judge to be incapable of meeting the rigors and requirements of participating in the tour activities; or ii) determine to detract from others’ enjoyment of the tour.
    Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, charming hotels/Riads with private bath, hot water, good service, value and sustainable management practices. Prices are based on two persons sharing a twin-bedded room. Established camping desert feature full size walk-in tents for two persons with Bedouin-style bedding or sleeping pads. On trekking and camping trips tents, sleeping pads or mattresses, wash basins, toilet facilities, cooking equipment, lanterns, pack animals and portering gear are provided. Participants must furnish their own clothing, soft-luggage and day pack. Sleeping bags are necessary for some trips, but are usually available for rent. MSITravels reserves the right to substitute equivalent or superior hotels/Riads.
    Single Supplement
    Single supplement is the additional cost of a single traveler not sharing a room in double occupancy. If you request single accommodations you will be charged the single supplement. If you are willing to share a room we will attempt to match you with another traveler of the same gender, in which case the single supplement will be waived. However, if we are unable to find another traveler with whom you can share a room in most cases you will be charged the single supplement.
    Photo Release
    MSITravels, its agents and assigns reserve the right and permission to copyright and use, re-use to photographic portraits, images or videos of individual participants over 18 years of age that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for use in promotional and publicity purposes related to its travel program.

    *NOTE : otherwise, If you do not want us to use any images of you that are taken by us or other participants during the expedition, you must inform us in writing before your trip departs.
    Medical Requirements
    Good physical and mental health are essential for the enjoyment of these active, outdoor trips. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all trips, especially those involving trekking. By forwarding the deposit and signed Reservation Form, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other passengers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies MSITravels and the trip leaders, in writing in advance of MSITravels. Assumes no liability for medical care nor for special dietary requirements. Participants may be required to furnish a doctor’s statement of good health. The judgment of MSITravels, or the local operator or guide, shall make the ultimate determination of an individual trip participant's fitness to embark upon, or to continue a trip. Once a trip has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their trip. Proof of coverage may be required.
    Travel Protection/ Insurance
    MSITravels highly recommends that you purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans can include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.
    For your convenience, MSITravels has no liability to cover anyone’s medical costs or exit from a country in any situation.
    Payment, Deposits and Acceptance of Booking

    To make a booking, you must complete our booking request and submit it to us along with the specified deposit for your trip. Acceptance of your booking must be confirmed in writing by us. There is no contract for services between you and MSITravels without such written confirmation. Payment may be made in the manner specified on the booking form. We reserve the right to treat any reservation that is not fully paid according to the reservation and payment terms as a cancellation and subject to the cancellation terms below.
    Those who Sign Up Late or Last Minute

    If a traveler wishes to travel within 60 days within a trip’s start date, the deposit will be due first, followed by the final payment soon thereafter. MSITravels reserves the right to process final payments automatically at any time before the trip start date and will send clients a receipt.

    Please be aware that MSITravels works with and hires host-country nationals to help with its tours. We hire parties that are competent, reliable, and qualified in what they do, based on information that is reasonably available to us. These goods and services are not under our control, however. Because we act only as an intermediary for independent vendors and suppliers, we assume no responsibility for their actions or inactions, including delay, cancellation, overbooking, financial default or strike.
    Claims and Complaints

    If you find a problem or something that does not meet your expectation, or claim any failure by MSITravels or any of its vendors or suppliers, you must promptly notify us or the local operator or guide so that the problem can be rectified, if possible. Failure to do so while you are on the trip will result in your ability to claim compensation from MSITravels being extinguished or at least reduced. Further, if you make any changes on your own without following the notice procedure described above, you assume responsibility for any added costs you may incur and forfeit any potential refunds.
    If satisfaction is not reached through this notice procedure during the trip, you must submit further complaint in writing to us within 30 days of the end of the tour. We will not accept any liability for claims received after this period.

    MSITravels reserves the right to update and/or alter these terms and conditions at any time, and shall post the updated terms and conditions on its website at www.msitravels.com. Any such amendment shall take effect 10 calendar days following their posting to MSITravels’ website. You may access the most current terms and conditions at any time on MSITravels’ website or by sending a written request to us by fax email. Travelers shall be deemed to have accepted any amendments to these terms on the date that they take effect, i.e., 10 calendar days following their posting on MSITravels’ website. MSITravels recommends that all travelers review and familiarize themselves with the latest terms and conditions on MSITravels’ website prior to their trip.
    Force Majeure

    MSITravels will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.

    If MSITravels and/or any of its suppliers or vendors are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the expedition. We must normally make substantial and non-refundable payments to its suppliers far in advance of the scheduled departure date. As such, payment of any refund by us to you as a result of the nonperformance of any obligations will be less any non-refundable deposits and third party cancellation fees. Further, we shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to MSITravels of the Force Majeure.
    Limitation of Remedies

    You agree that to the extent consistent with applicable law, the maximum amount of recovery to which you may be permitted to recover from MSITravels shall not exceed the land cost of your trip with us. To the maximum extent permitted under applicable law, MSITravels shall not be liable for any special, consequential, indirect, incidental or other damages, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if MSITravels has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.

    You agree that if any portion of this agreement is found by a court to be void or unenforceable, the remaining portions of the agreement shall remain in full force and effect. Any unenforceable or invalid provision will be replaced with one that is valid and enforcement and which achieves, to the extent possible, the original objectives and intent of the original provision.
    Successors and Assigns

    This agreement shall inure to the benefit of and be binding upon MSITravels and the participant and their respective heirs, legal personal representatives, successors and assigns.

    Headings in this agreement are for convenience only and shall not be used to interpret or construe its provisions.

    This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. This agreement supersedes all prior negotiations and agreements.

    On advancement of deposit to MSITravels, you agree to be bound by this agreement.

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